LG Uplus unveils AI Callbot at Cuckoo call center

South Korea’s LG Uplus Corp. announced on Tuesday that it will introduce the smart customer support solution artificial intelligence (AI) Callbot to the call centers of domestic home appliance maker Cuckoo Electronics Co. and its rental arm Cuckoo Homesys Co.

AI Callbot is a voice-based AI assistant. It's a part of LG Uplus's structured AI contact center (AICC) system, U+AICC On-Premise.

It can handle customer inquiries like after-sales service registration and guide them to nearby repair centers.

This AI solution helps manage customers who purchase products online, similar to those who buy through home shopping channels.

LG Uplus reports impressive results from a one-month pilot program at the Cuckoo call center.

The program saw a 75% reduction in customers' callbacks. 

LG Uplus has also replaced call center infrastructure to ensure stable service and plans to introduce its own developed generative AI ixi-GEN to structured and subscription-based AICC.

Write to Ji-Eun Jeong at jeong@hankyung.com