Hyundai Engineering to enter EV charging maintenance, service market

South Korea’s Hyundai Engineering Co., the plant engineering and construction unit of Hyundai Motor Group, unveiled its ambitious plans on Monday to enter the maintenance and service market for electric vehicle (EV) charging facilities.

As part of this initiative, the company has opened an EV charging service (EVC) integrated control center at its headquarters in Gye-dong, Seoul.

The primary objective of Hyundai Engineering is to provide a comprehensive range of services that go beyond the construction, installation, and operation of EV charging facilities. By incorporating maintenance and service into its business scope, the company aims to deliver a seamless and all-encompassing total service experience for users of EV charging facilities.

The EVC center consists of three key components: a call center to handle reports of charging facility malfunctions and customer inquiries, a monitoring center responsible for real-time monitoring and remote control of operational charging facilities, and a maintenance center overseeing quality management, regular inspections, and emergency support.

To ensure uninterrupted customer support and swift responses to issues and emergencies, the call center and monitoring center operate 24/7, 365 days a year. The maintenance center is organized into five regions across the country, with dedicated offices in each area, enabling efficient and prompt service delivery.

Hyundai Engineering plans to gradually expand the EVC integrated control center by further subdividing the regions within the maintenance center. In addition to operating its own EV charging infrastructure, the company intends to provide maintenance and service to external EV charging point operators (CPOs) and offer after-sales (AS) service to EV charger manufacturers.

Since obtaining registration as an EV charging operator in September 2020 and establishing a dedicated EVC team, Hyundai Engineering has been actively preparing for business opportunities in line with the flourishing EV market.

By 2030, the company aims to secure contracts for and operate over 40,000 charging facilities, showcasing its commitment to the growth and development of the EV industry.

Write to Hyung-Kyu Kim at khk@hankyung.com