Bespin Global supplies AI chatbot to Gimpo Int’l Airport

South Korea's cloud solution provider Bespin Global announced on Friday that it has supplied its interactive artificial intelligence (AI) platform HelpNow for the chatbot pilot service at Gimpo International Airport.

The chatbot services using HelpNow provide the best answers to common questions asked by airport users, such as airport use, airlines, immigration, parking, and commercial facilities.

For example, if a user asks about the current parking availability at Gimpo International Airport, the chatbot provides a link to the real-time parking situation.

HelpNow is an integrated platform for building and operating conversational AI services, operating entirely on the cloud as a software-as-a-service (SaaS) solution.

It supports large language models (LLMs) such as GPT-4 (OpenAI), PaLM-2 (Google), and HyperClova X (Naver). Client companies can selectively incorporate and integrate these LLMs into their chatbot services.

Additionally, it employs generative AI trained with preliminary information, along with retrieval-augmented generation (RAG) technology, to search the database for information related to the inquiry and deliver the most relevant answer.

The company also highlighted that HelpNow enables the customization of answer scopes by integrating generative AI, owned data, and LLMs with existing data.

Write to Dong-jin Hwang at radhwang@hankyung.com