South Korea’s Hyundai Elevator applies AI to boost customer convenience

"Miri is a leading example of digital transformation in the elevator sector that raises a notch service speed and customer convenience. Let’s strive toward Hyundai Elevator’s win-win cooperation and technological leap."

Hyundai Group Chairwoman Hyun Jeong-eun on Thursday said this at a launching event for the elevator maintenance service Miri at affiliate Hyundai Elevator Co.'s headquarters in Chungju, North Chungcheong Province. 

Miri links Hyundai Elevator’s Internet of Things, artificial intelligence, cloud and big data, and robotics technology, with its name, meaning "in advance" in Korean, conveying the message of the best client satisfaction by responding to a problem before a customer asks.

A national project of the Korea Evaluation Institute of Industrial Technology, Miri uses technology developed over 33 months from 2020 to boost elevator availability time.  Through this, operational downtime due to elevator failure is reduced up to 43%. 

Customers use Miri to respond in advance to check the parts replacement cycle and abnormal signals. If a problem occurs, on-site data on the situation is delivered to the maintenance engineer simultaneously with the customer's report to slash response time, the company said.

The elevator remote notification system Miri Call is linked with an AI assistant system such as Bixby to cut waiting time for boarding. Other Miri features include building management systems like that connecting an elevator and a robot, security solutions and linkage of digital signage.

Write to Mi-Sun Kang at misunny@hankyung.com